Carlos Espana

Optimized multi-location restaurant operations by building automated Excel and Power Query dashboards that consolidated data from multiple systems, improved reporting accuracy and efficiency, reduced manual work and waste, and delivered actionable insights for data-driven decisions.

Managed the day-to-day operations of the restaurant by overseeing both kitchen and front-of-house teams, recruiting, training, and scheduling staff to ensure smooth service and high quality standards. Monitored inventory, coordinated with vendors for pricing and timely deliveries, and managed budgets while analyzing financial reports to improve cost control and revenue. Collaborated on menu development, ensured full compliance with health and safety regulations, led marketing efforts, planned promotional events, and implemented key technologies including POS systems to enhance efficiency, attract new customers, and support overall business growth.

Successfully launched and managed operations at Sunny Morning's fifth location, establishing operational standards and driving initial growth. Controlled day-to-day operations by scheduling staff, managing orders, and developing the restaurant team. Established the restaurant's business plan by assessing market demand, evaluating competitors, and preparing financial, marketing, and sales projections. Maintained smooth operations by implementing policies and standard operating procedures while improving production, productivity, quality, and customer service systems. Ensured customer satisfaction by monitoring and auditing food, beverage, and service performance and initiating improvements. Supported the restaurant's objectives by recruiting, training, coaching, and supervising management staff, setting clear expectations, reviewing performance, and managing compensation actions while upholding all policies. Maintained a safe and healthy facility environment by enforcing sanitation standards, complying with health and legal regulations, and overseeing security systems.

Supported the General Manager @ Sunny Morning flagship location by handling a wide range of responsibilities, from scheduling and quality control to marketing and HR, taking on multiple functions to ensure smooth daily operations. This hands-on experience provided a comprehensive understanding of all aspects of running a restaurant, offered valuable insights into operational efficiency and contributed to strategic initiatives in Toronto's competitive market.

Developed and designed brand identities for five virtual restaurants, enabling continued business operation during unforeseen circumstances. Managed social media scheduling and content strategy to maintain strong brand presence and engagement. Created and executed email marketing campaigns to drive customer retention and sales, and responded to customer inquiries to ensure a positive online experience and protect brand reputation.

Built diverse expertise across retail banking (CIBC), hospitality technology (Booking.com), and accounting (Sunny Morning), creating a strong foundation for strategic business leadership.

Started in food service while still in school, learning the fundamentals of customer service and hospitality operations that would shape my entire career trajectory.